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Recent Posts

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Deposit Problems / Get my deposit back
« Last post by India on June 14, 2016, 07:44:58 PM »
Hi, can anyone here help me?  My letting agency has claimed that they are under liquidation and that they don't have the money to return me my deposit?  Is there anything I can do? It was £700 and I really need it for the deposit on a new place.  I'm really unsure what my options are.

Housing Repairs / Carpet replacement
« Last post by katya on June 14, 2016, 06:47:18 PM »

I'm about to move out and the letting agency I'm using is saying that I need to replace the carpet and that they'll deduct money from my deposit.  They estimated that it would be £1100 of my £1200 deposit.  This is on top of check-out fees. 

I don't think there's anything wrong with the carpet and there are no stains. There is a small patch at the entrance to the door which is getting a little threadbare but the carpet looks like it's quite old.  Can anyone help me? 

General Discussion / Re: New rental agreement
« Last post by john85_islington on June 14, 2016, 06:08:45 PM »
It usually depends on whether you have a problem.  Most contracts nowadays are templates with name and addresses changed.  A lot of people simply accept contracts as they're written not understanding that they have clearly defined rights according to varying Acts of Parliament.  If I were you I'd just read the contract, specifically parts that relate to repairs and notification of tenancy termination and see that the contract isn't set up for you to have to deal with major maintenance issues.  In most cases anything structural or anything to do with electrics, water gas sewerage is your landlord's responsibility.
Agency Fees / Re: No Fees?
« Last post by john85_islington on June 14, 2016, 06:00:27 PM »
Hi Sara,

There was a campaign I heard about in Brighton which looked at this.  It was run as a Labour party political organization and they performed regular inspections of letting agents in their area to see whether they complied with national legislation such as openly displaying a list of their fees including any VAT associated with them.  I haven't heard of them for a while but they definitely were around.  I think the NRA do have a list of letting agents and their fees, you'd have to ask them. 

just a general question, does anyone know the name of that organization in Brighton of it they're still around?

Agency Fees / No Fees?
« Last post by Sara West on June 14, 2016, 11:03:26 AM »
Hey, I'm probably going to be moving to Bristol in the about 4 months and wanted to find out if anybody knows of landlords who don't charge signing fees?  Agents always will because they want to get the most money out of you.  I've heard of that thing Open Rent but just wondered if the landlords there are just as bad as the agents?  Thanks in advance.

General Discussion / Re: Damp issues
« Last post by NRA_ceb_2016_577 on June 13, 2016, 10:58:52 AM »
Dear Claudia,

The issue you have highlighted does indeed sound like it warrants investigation by your local authority's environmental health department. Damp is a serious public health issue and should be documented officially.  This will further assist you should your dispute escalate.  The council will make three copies of their report, one which will be given to you, the one will be retained by the council for their official records and the other will be sent to the letting agent or landlords with a summary of their findings. 

We have found that agencies and landlords take these letters seriously.  They may phone you though to ask why you contacted the council and not use them but considering your complaint about their unresponsiveness any pressure put on them is probably deserved. 

We can help with this process if you feel insecure about proceeding alone.  If you would like further information please contact us by phone or email us at

Kind regards,
General Discussion / Re: Repairs
« Last post by NRA_ceb_2016_577 on June 13, 2016, 10:53:09 AM »
Hi Jack,

There is quite a lot of legislation relating to the mutual obligations of Landlords and Tenant, most of which clearly stipulates the types of repairing obligations which fall to the landlord and tenant respectively.  Although it is not possible (or rather practical) to list ever repairing contingency which the landlord is responsible for in the legislation, the problem you described seems to fit well with exterior drainage which in all likelihood is your landlord's responsibility.  The National Renters Alliance regularly assists clients with repair matters and it is quite common for us to find clauses inserted into the shorthold assured tenancy agreement which attempt to shift repair obligations to the tenant. Typically these clauses are null and void and do not stand up to scrutiny if the dispute goes legal. 

If you would like us to look at your case in more detail please get in touch with us directly either by telephone or by email at

Kind regards,
General Discussion / Re: Damp issues
« Last post by Sara West on June 12, 2016, 10:09:41 PM »
Hi Claudia

I've had damp problems recently and my bathroom doesn't have an outside window either.  I've lived in the same place now for over a year and when we had our inspection at the end of the first year the workman sent by the agency said that the extractor fan and vent was full of mold and needed to be sorted.  I've been asking the agent for agent now to fix this because it steams up all the windows and is slowly rotting my clothes.  I'm thinking of paying for it myself then charging the agency. How should I go about it? 

Deposit Problems / Re: Letting agents issue re deposit
« Last post by alexH on June 12, 2016, 07:35:00 PM »
Where were you renting?  £500 doesn't seem very much for a deposit?  Anyway, £400 taken is still £400 more than they should have taken.  Did ou trash the place or clean it thoroughly?
Agency Fees / Re: Agency Fees
« Last post by alexH on June 12, 2016, 07:31:24 PM »
Did anybody else see the report in the Telegraph today about the bad landlord's register?  It was hidden pretty far down in the investing segment, I'll have a look and post a link to the article.  Apparently a motion is being discussed in the House of Lords about a register of bad landlords and agency fees.  I think it was brought in by the Lib Dems.  How likely do you think it will be for this to actually come into effect? 

On a side note, does anybody know what would happen if I get a friend to write a reference for me saying that I shared a flat with him as a lodger instead of paying the agency?
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