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Recent Posts

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Agency Fees / Re: Agency Fees
« Last post by Xavi on June 11, 2016, 08:26:22 PM »

I am a Spanish living in London for a year to improve my English and the agent is charging me for extra things and does nothing, is not scam? I do not know how the lease works sector in this country but many of my Spanish friends complain about corruption, what can we do? Many people say that if the contract is written that there is nothing that can be done. that happens a little in Spain also with mobile phone contracts but what happens in Spain has nothing to do with the scams you see here
General Discussion / Rats and Pests
« Last post by JeniD on June 11, 2016, 07:41:32 PM »
Hi All,

I've been under a lot of stress over the past few months because we have a rat problem.  Our apartment block is a victorian terrace in Oxford and there is a major rennovation project to the houses on our street.  This seems to have forced rats into our property.  We are really clean people, my husband and I are both professionals and we have two small children, one 3 and the other 9 months old.  Besides the mess the kids make (which we clean immediately or right after they're in bed) the place is spotless and we keep all the food in containers or in the fridge/freezer. 

Yet every night we can hear rats scurrying around which keeps us awake and when we go into the kitchen in the morning the place is trashed basically.  It's affecting our family life and work.

We keep telling the letting agent about the problem but they say that it is our fault because we are dirty people.  I'm really offended, we both have 2 degrees each and we clean the place constantly.  The agent is not doing anything about it though and I think that they want us to feel bad about the problem even though it clearly isn't our fault considering it only started when the construction project started on our street.   

Please could you give me some advice, it's hard enough sleeping with a 9 month old but the rats keep me up all night. 

Also before anyone says anything we can't use rat traps because of the kids (I don't want any broken fingers) and I really know nothing about rat poison and don't want to risk it because of the kids again. 

Any help anyone can give would be much appreciated.

Agency Fees / Re: Agency Fees
« Last post by catulus on June 11, 2016, 04:45:30 PM »
This happens all the time and it's like an extra tax on renting. Is there a catalog where you can search the city where you want to move to and the agencies operating there with their fees listed?  It would really help to compare the different agencies and hopefully drive the bad ones out. 

General Discussion / Re: Damp issues
« Last post by catulus on June 11, 2016, 04:40:34 PM »
I might be having similar issues but my landlord has said that if I report the damp to the council he won't give me a reference when I move out.  I might be moving out in the next couple of months because the place is an absolute sh*thole and my contract is up.  I was thinking of looking for some sort of compensation but if I leave complaining until after I move out won't it be difficult to prove later if I want to take it further?
General Discussion / Re: New rental agreement
« Last post by Simon88 on June 10, 2016, 09:47:00 PM »
I'd be interested in a contract review service too but can't see that on any of the membership options on the site.
Agency Fees / Re: Agency Fees
« Last post by Simon88 on June 10, 2016, 09:44:22 PM »
Hi All,

This is a bit of a joke really.  I got charged £200 for reference checks and the old letting agency charged me £50 for a reference.  When I added everything together it was easily over £1k when I add contract signing and check -in and check-out fees.  There are 3 of us sharing so the cost was split but it did take the mick.  We are interested in how we might try to get that money back, if somebody from the NRA is reading this please let me know.  If it isn't too much hassle it might be worth giving it a go. 
Agency Fees / Agency Fees
« Last post by alexH on June 10, 2016, 02:02:30 PM »

I'm about to move out of my place in Cambridge to move to London for work.  I haven't really had much of a problem with the old house but I'm being charged what I think is a stupid amount of money for check-out fees and references.  This is on top of the referencing checks at the new place with a different agency.  If I put together all of the fees for contract resigning and everythign its easily £500+.  Is there anything I can do not to pay the new charges or get my money back.  I know it isn't much money but its so expensive in london and I really feel like I'm being robbed here.
General Discussion / New rental agreement
« Last post by Danni241191 on June 10, 2016, 11:54:47 AM »

I am looking to move closer to work and I was wondering if you offer any kind of service to look over the contract before it is signed and the let is agreed?

General Discussion / Re: Damp issues
« Last post by NRA_ceb_2016_577 on June 10, 2016, 11:37:01 AM »
Hi Claudia,

I would definitely contact the Environmental Health Department at the council.  Damp is a serious housing issue and it is the duty of your landlord or the letting agent to fix it.  Sometimes however the tenant can be the cause, if you are using the shower without opening the window or using the extractor fan properly.  However, this usually only causes slight condensation and not the severe damp you are reporting.  Please get in touch with us.  It sounds as though there are serious problems with the property and extra 3rd party evidence you have from an inspection from your council's environmental health inspector would strengthen your position if you decide to take further action against the landlord or letting agent. 

In terms of your brother's room, if he is not damaging the property the bedroom is his private space and it is pretty poor form for a letting manager to enter his private space.  If he hasn't damaged the property and any mess can be cleaned easily then there is no problem. 

The main issue is maintenance and the damp which should be resolved urgently. 

Best wishes,
General Discussion / Re: moved house
« Last post by stephen_R_1984 on June 09, 2016, 10:37:17 PM »
Forgot to add, did the landlord use an agency?
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