Carpet replacement

katya on June 14, 2016, 06:47:18 PM
Hi NRA,

I'm about to move out and the letting agency I'm using is saying that I need to replace the carpet and that they'll deduct money from my deposit.  They estimated that it would be £1100 of my £1200 deposit.  This is on top of check-out fees. 

I don't think there's anything wrong with the carpet and there are no stains. There is a small patch at the entrance to the door which is getting a little threadbare but the carpet looks like it's quite old.  Can anyone help me? 


john85_islington on June 20, 2016, 02:01:34 PM
Hi katya,

I'd take photos of as many things as you can. Did you take photos when you moved in?  The best thing to do is to raise a dispute as soon as you move out with the dispute resolution service of the deposit protection scheme you used. 

Was the deposit put in a scheme?  You should have had notice within 30 days of you moving in.  You should be quick though to do it because the arbitration/mediation sevice is only available for 3 months after you move out.  After that you'd have to go through the small claims process. 

Let me know if you need any more advice.

J