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Agency Fees / Re: Agency Fees
« Last post by Simon88 on June 10, 2016, 09:44:22 PM »
Hi All,

This is a bit of a joke really.  I got charged £200 for reference checks and the old letting agency charged me £50 for a reference.  When I added everything together it was easily over £1k when I add contract signing and check -in and check-out fees.  There are 3 of us sharing so the cost was split but it did take the mick.  We are interested in how we might try to get that money back, if somebody from the NRA is reading this please let me know.  If it isn't too much hassle it might be worth giving it a go. 
Agency Fees / Agency Fees
« Last post by alexH on June 10, 2016, 02:02:30 PM »

I'm about to move out of my place in Cambridge to move to London for work.  I haven't really had much of a problem with the old house but I'm being charged what I think is a stupid amount of money for check-out fees and references.  This is on top of the referencing checks at the new place with a different agency.  If I put together all of the fees for contract resigning and everythign its easily £500+.  Is there anything I can do not to pay the new charges or get my money back.  I know it isn't much money but its so expensive in london and I really feel like I'm being robbed here.
General Discussion / New rental agreement
« Last post by Danni241191 on June 10, 2016, 11:54:47 AM »

I am looking to move closer to work and I was wondering if you offer any kind of service to look over the contract before it is signed and the let is agreed?

General Discussion / Re: Damp issues
« Last post by NRA_ceb_2016_577 on June 10, 2016, 11:37:01 AM »
Hi Claudia,

I would definitely contact the Environmental Health Department at the council.  Damp is a serious housing issue and it is the duty of your landlord or the letting agent to fix it.  Sometimes however the tenant can be the cause, if you are using the shower without opening the window or using the extractor fan properly.  However, this usually only causes slight condensation and not the severe damp you are reporting.  Please get in touch with us.  It sounds as though there are serious problems with the property and extra 3rd party evidence you have from an inspection from your council's environmental health inspector would strengthen your position if you decide to take further action against the landlord or letting agent. 

In terms of your brother's room, if he is not damaging the property the bedroom is his private space and it is pretty poor form for a letting manager to enter his private space.  If he hasn't damaged the property and any mess can be cleaned easily then there is no problem. 

The main issue is maintenance and the damp which should be resolved urgently. 

Best wishes,
General Discussion / Re: moved house
« Last post by stephen_R_1984 on June 09, 2016, 10:37:17 PM »
Forgot to add, did the landlord use an agency?
General Discussion / Re: moved house
« Last post by stephen_R_1984 on June 09, 2016, 10:36:49 PM »

This happened to me too about a year ago and I think my current landlord is trying it on again.  There are ways of getting the money back, do you still have a copy of the tenancy agreement and how long ago was it exactly.  You could use a Deposit guarantee mediation scheme if your deposit was protected and it happened less than three months ago.  If you have to go via small claims you have 6 years (for England and Wales which obviously it was!)  what action you take really depends on the circumstances. 


General Discussion / moved house
« Last post by tempest12 on June 08, 2016, 09:17:38 PM »
Hi Nra

I'm wondering if you can help me.
I recently moved house in London due to an unexpected family increase.

My old landlord was fantastic at the time, I had no issues was never late or missed a payment. When I gave my notice that I wanted to move on the 6th of this month.
They demanded that I pay for the whole month, it was something to do with the contract, change to some recurring tenancy agreement. I was living there for 4 years.

my old rent was 1800 a month and moving to a bigger place meant I was short of money especially with the stupid deposits you have to pay in Islington!!
Me and my partner put our belongings at my parents house (all the way in hemel!!) and stayed there. Luckily I had the option to do this.

I gave 7 weeks notice, cleaned the flat and took pictures it was perfect. The landlord came over took the notes and was happy.

So I thought

we only got £879 of our £2250 deposit!!
They took it for cleaning and redecorating. I have pictures of the property there was no issues.

I have no idea what to do to recover this money can you help?!
General Discussion / Damp issues
« Last post by Claudia Nguyen on June 03, 2016, 10:47:16 PM »
I have moved in with my brother into a flat for less than a year now  and we have had reoccurring problems with the agency.  There are so many things I don't even know where to start with...  First of all we had our last property check with the agency 2 weeks ago and they have been harassing me ever since due to the untidy state of my brother's room (to be honest, he's an 18 year old student and you can probably guess what his room is like.) However I don't thing this would be an issue that would concern the agency since I've kept the property otherwise clean and well organized.  I don't think it's right that they keep forcing us to let them revisit our place just so see my brother's room has been tidied.  It makes both of use extremely uncomfortable living in a place which is supposed to be ours while we are renting it.  Not to mention the agent guy was verbally rude and offensive as well...

Secondly when winter arrived our flat has become extremely damp because both bathrooms don't have windows. I have cleaned and cleaned and kept the fan on for half an hour after we take a shower but it doesn't seem to have improved. This has been happening for 4 months now and yet the worst I have experienced the damp becomes a health issue when  I removed all my stuff in the built-in wardrobe I realized mould was growing on the floor. I was in such a state of shock that I started picking up everything in the room: any furniture which has a surface on the floor has mould underneath. Both rooms now smell really badly and although I have tried to contact them about the issue they kept blaming it back on our untidiness and lack of care of the property. 

Now a member of the NRA has recommended me to contact the Health department at the council but wouldn't that require too much work and pressure? 
I'd be really grateful for any help or guidance on this.  This has been really stressful and I just want this whole thing to be over. 

General Discussion / Re: hello there
« Last post by Danni241191 on June 01, 2016, 11:28:01 AM »
The rent was collected through a letting agent that managed the property for the home owner.

It was in England with a total of 4 students occupying the property
General Discussion / Re: hello there
« Last post by clarkieb1979 on May 31, 2016, 09:39:13 PM »
There are ways of chasing the property owner. Was somebody else collecting the rent i.e. a letting agent?  Who managed the property when you were renting?  How to get your deposit back all depends on what arrangements were in place.  Also, just to confirm was this in England and Wales or Scotland or Northern Ireland? 
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