<Privacy Policy

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Privacy Policy

Privacy policy

The NATIONAL RENTERS ALLIANCE is committed to safeguarding the privacy of our website visitors and people using our services; this policy sets out how we will treat your personal information.

The policy reflects our duties under the Data Protection Act to use information fairly, keep it secure, make sure it is accurate and keep it up to date. This policy applies to all the pages hosted on this site. It does not apply to other organizations to which we may link and whose privacy policies may differ.

Please read the following policy to understand how your personal information will be treated. It may change from time to time, so please check back periodically.

How the NATIONAL RENTERS ALLIANCE uses your personal data

All information that the NATIONAL RENTERS ALLIANCE holds concerning you as an individual will be held and processed strictly in accordance with the provisions of the Data Protection Act.

Such data will be used by NATIONAL RENTERS ALLIANCE to administer your membership record and our relationship with you as a member and to provide you with information about NATIONAL RENTERS ALLIANCE activities.

The NATIONAL RENTERS ALLIANCE may contact you at your home address, by telephone, SMS, fax or email. You can change your communication preferences by contacting our data protection officer using the contact information below.

Sharing your personal data within the NATIONAL RENTERS ALLIANCE

Some of your personal data will be available to the NATIONAL RENTERS ALLIANCE'S employees, for the purposes of carrying out our member's services.

Privacy and Cookies

We may collect, and store the following kinds of personal data:


Like most websites, we use cookies on our site to help improve your experience. These include, for example, cookies for analytics that tell us how people are using the site to help us improve the information we provide and site navigation. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance of how to manage cookies.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with our use of cookies. If you are not happy, then you could delete your cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.). If you choose not to use cookies, it may be difficult to use some parts of our website. For more information about the NATIONAL RENTERS ALLIANCE cookie policy please see our cookies policy.

Social media buttons

On many of the pages of the site you will see ‘social buttons’. such as share buttons for Twitter, and Facebook ‘Like’ buttons. When you click on any of these buttons, these sites will be registering that action and may use that information to improve their services. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

External web services

We use a number of external web services on the NATIONAL RENTERS ALLIANCE site, mostly to display content within our web pages. For example, to display images we sometimes use Flickr; to show videos we use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common.

As with the social buttons, these sites may use information about usage of embedded content. If you are not logged in to these external services, then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Email tracking

Some emails that we send you have no tracking in at all. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked, so the data is anonymous.

How we may use your information

Personal data submitted on this website will only be used for the purposes it was collected. We may use your personal information to:

My landlord pulled out of my letting contract a couple of days before moving leaving me high and dry despite paying my deposit and us both signing contracts. Sorting this cost me considerable time and money which the NRA helped me with. They wrote the letters for me and the landlord agreed to pay me the costs I had to pay because of his breach of contract.

Nicholas Brown, London

Contact the Renters Alliance